Is Your Builder Listening To You?

Is Your Builder Listening To You?

 

At one of our first homeowner meetings, before a single shovel full of dirt has been turned, we ask one of the most important questions of our relationship. If we were chatting two years from now, sitting on your newly created Lanai, have a glass of iced tea, what would we have to do from this day forward to have met or exceeded your expectations?

At Regal Classic Homes, we think it's important to do what's possible for a successful build. Meeting or exceeding Client expectations is one of our goals. It's not possible to achieve that unless we understand what's most important to our Clients. We ask this question and  listen very carefully to what the owners say and follow that conversation up with an email confirming that we understood them correctly. That conversation becomes the foundation of our path to that homeowners satisfaction. Then we listen some more, develop a complete scope of work and building plans that includes all the features desired. Our Interior Designer with the owners help, selects all the homes appointments, from flooring to roof tile. All before a single shovel full of dirt is turned.

What we hear becomes part of our notes and reviewed during the course of our relationship. Periodically, we ask our Clients if we are meeting or exceeding their initial expectations and adjust our actions. Customer satisfaction is important to us.

Emails, text messages, phone calls, site meetings followed up with emails confirming our understanding and weekly status reports all focused upon clear communications. The last thing  we want is a dissatisfied Homeowner.