Part-7, What Issues Keep Builders Awake At Night?

Part-7, What Issues Keep Builders Awake At Night?

Probably one of the most upsetting issues for a Builder, a falling out with their Homeowners. After all, the main purpose of any company is customer satisfaction. From the very first meeting until after the home is completed, all the Builders efforts are focused upon constructing a home that meets or exceeds their homeowners expectations. Is the misunderstanding due to a a different interpretation of the plans, contract, scopes of work or perhaps a material installed was different from what was expected? In any case, it’s an upsetting reality when somehow the relationship has hit a bump in the road.

At our first homeowner meeting, before a single shovel full of dirt has been turned, we ask one of the most important questions of our relationship. If we were chatting two years from now, sitting on your newly created Lanai, have a glass of iced tea, what would we have to do from this day forward to have met or exceeded your expectations?

I listen very carefully to what the owners say and follow that conversation up with an email confirming that I understood them correctly. That conversation becomes the foundation of our path to that homeowners satisfaction. Then we listen some more, develop a complete scope of work and building plans that includes all the features desired. Our Interior Designer with the owners help selects all the homes appointments from flooring to roof tile. All before a single shovel full of dirt is turned.

Emails, text messages, phone calls, site meetings followed up with emails confirming our understanding and weekly status reports all focused upon clear communications. The last thing  we want is a dissatisfied Homeowner.